They are a good fit for your company culture

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Customer Success Managers ensure long-term customer satisfaction. It’s also their job to upsell and cross-sell. Once you've decided on your structure it's time to fill the roles. The trick to where you can find your great sales team is not to look for telesales experts. Instead you want to find and train employees who will be successful in the call center. What call center representative skills you should be looking for when building your team Look for the following soft skills when interviewing Teachability Emotional intelligence Optimism Communication skills Because people buy for emotional reasons you need people to be able to create emotional connections with potential customers. Your employees should enjoy talking to people.

They should be able to listen to their customers' needs, listen to their grievances and respond with empathy. They should also be able to handle rejection. Sales is a numbers game so they need to be able to work through every no until they get to the yes. Interviewing Your Call Center Candidates Your interview process for new candidates Email Marketing List will look different depending on your company culture and how established your contact center is. For example if you are just setting up a call center you may not have the staff to conduct team interviews but your interview process should include the following elements Having an informal chat with the candidate helps you assess their soft skills to see.




Conduct formal interviews with you and potential other team members. Mock sales calls test new hires' ability to handle tough calls. Call Center Representative Skills But what exactly are the call center skills you want in an agent Well this is a role that requires a lot of versatility. They need to have a good memory but be able to react instantly to situations Be a good listener but also a persuasive and confident speaker Be able to work individually but also support their team Be focused and enthusiastic but also have Resilience If you need a more detailed guide to finding and hiring the best team for your call center we have a blog post about it here A guide to skills training and responsibilities required for call center recruitment.